Refund and Returns Policy
Last updated: September 2, 2026
Custom and Made-to-Order Products
Every product sold by Peezy 3D Prints is custom-made and produced to order. Because production begins specifically for each customer, all sales are final. We do not accept returns or exchanges for changes of mind, selection of an incorrect product or option, or other customer ordering errors.
Please review your product, material, customization, shipping address, and other selections carefully before submitting your order.
Cancellations
An order may be cancelled only before printing or production has started. Once printing or production begins, the order cannot be cancelled or refunded.
To request a cancellation, contact us as soon as possible through our Contact Us page and include your order number. Submission of a cancellation request does not guarantee cancellation; we will confirm whether production has started.
Shipping Damage
Items damaged during shipping may qualify for a full or partial refund, depending on the extent of the damage. Please contact us within seven days of delivery and provide:
- Your order number
- Clear photographs of the damaged item
- Clear photographs of the shipping box and packaging
- A description of the damage
Keep the damaged item and all packaging until the claim has been reviewed. A full refund may be issued when an item is unusable or substantially damaged. A partial refund may be issued when the item remains usable but has limited damage.
Product Appearance and 3D-Printed Characteristics
Unless a specific customization is requested and confirmed, colors, details, and other design choices may be selected at the discretion of Peezy 3D Prints. Product photographs are examples, and the finished product may vary.
Because our products are individually 3D printed, minor layer lines, seams, support marks, and slight variations in color or finish are normal characteristics of the manufacturing process. These characteristics are not considered defects and do not qualify for a return or refund.
Contact Us
To request a cancellation or report shipping damage, use the Contact Us page and include your order number. We may request additional photographs or information before resolving a claim.
This policy does not limit any rights that cannot legally be excluded.